NEW MOBILE NUMBER UPDATE ON SBI

स्टेट बेंक ऑफ़ इंडिया  के अन्दर  अगर  आपका पुराना मोबाइल नंबर  खो गया या बंद हो गया हे तो  अपने बेंक खाते में नया मोबाइल नम्वर अपडेट करना बहुत ही सरल हे ऑनलाइन  किन्तु उसके लिए आपके पास जिन चीजो की जरुरत हे बहे हे-

1-    इन्टरनेट बेंकिंग 
२-    अपना ए.टी.एम्. कार्ड नम्वर और उसका पिन नंबर
3-    अगर आपका पुराना मोबाइल  नम्वर  भी हे और नया नम्वर  नम्वर भी हे तो ओर अगर पुराना नम्वर नहीं भी हे तो  सिर्फ आपके नए मोबाइल नम्वर की अव्यस्क्यता पड़ेगी l  लेकिन ऊपर दिए हुए इन्टरनेट बेंकिंग और एटीएम होना अनिवार्य हे -

आईये सीखे अपना नया  मोबाइल नम्वर  अपडेट करना -

तीन तरीके हे  मोबाइल नम्वर अपडेट करने के  -

1-     मेसेज   करके      पुराना  नम्वर  और   नए  नम्वर  पर   रिफरेन्स   नम्वर के  माध्यम से  BY  OTP

२-    एटीएम  कार्ड  और  एटीएम  सेण्टर  के  माध्यम  से      

3-     बेंक  के  कस्टमर  केयर  पर  काल  करके 


इन  तीनो  प्रकारों  से   आप   अपना   नया   मोबाइल  नम्वर  अपडेट  कर  सकते   हे  


नीचे   दिए   गये   प्रकिर्या   को   स्टेप   बाई   स्टेप   करके   सुरु  करे  ---------------------  

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Change of mobile number through Internet Banking

A Retail Internet Banking customer (Resident customer) having active ATM cum Debit card which account is mapped with internet banking username, can change his/her mobile number online without visiting branch.


Step by Step Process:- 

  • Login to OnlineSBI (https://retail.onlinesbi.com/retail/login.htm)
  • Go to 'Profile' tab.
  • Click on 'Personal Details' link.
  • Enter profile password
  • Display Name, Email ID and mobile number registered in INB will be displayed.
  • Click on the hyper link 'Change Mobile Number-Domestic only (Through OTP/ATM/Contact Centre)'.
  • A new screen 'Personal Details-Mobile Number Update' with three tabs 'Create Request', 'Cancel Request' and 'Status' will appear.
  • Input 'new mobile number'.
  • Input Re-input 'new mobile number'.
  • Click on 'Submit' button.
  • A pop-up message 'Verify and confirm your mobile number xxxxxxxxxx' will appear on the screen.
  • Click 'Ok' to proceed.
  • A new screen with following three different modes for approval of change of mobile number will be displayed;
    • By OTP on both the Mobile Number
    • IRATA : Internet Banking Request Approval through ATM
    • Approval through Contact Centre

(A) By OTP on both the mobile number:- If you possess both the old and new mobile number, then the mobile number change can be approved online using OTP.
  • Click the radio button against the option 'By OTP on both the Mobile Number'.
  • Click on 'Proceed' button.
  • Select the account by clicking the radio button, for which you possess the debit card.
  • Click on 'Proceed' button.
  • In the next screen the ATM cards associated with the selected account will be displayed.
  • Select the ATM card and click on 'Proceed' button.
  • In the next screen, State Bank of India's Payment Gateway will be displayed.
  • Enter the card details (card number, valid thru/Expiry Date, Cardholder's Name, PIN and the characters visible in the box).
  • Click on 'Submit' button.
  • Verify the information and Click on 'Pay' button.
  • On successful validation, INB system will send OTP along with reference number on your old as well as new mobile number.
  • . You need to send SMS from BOTH (old and new) mobile numbers in following format ACTIVATE <8 digit OTP value> <13 digit reference number> to 567676 within 4 hrs. e.g. ACTIVATE 12345678 UM12051500123
  • Upon successful validation of the OTP value and reference number, the new mobile number inputted by you will be copied in INB, CBS and ATM. A successful message in this regard will also be displayed to customer on his mobile number.
(B) IRATA : Internet Banking Request Approval through ATM :-
  • Click the radio button against the option 'IRATA : Internet Banking Request Approval through ATM'.
  • Click on 'Proceed' button.
  • Select the account by clicking the radio button, for which you possess the debit card.
  • Click on 'Proceed' button.
  • In the next screen the ATM cards (Active and Inactive) associated with the selected account will be displayed.
  • Click on 'Proceed' button.
  • In the next screen, State Bank of India's Payment Gateway will be displayed.
  • Enter the card details (card number, valid thru/Expiry Date, Cardholder's Name, PIN and the characters visible in the box).
  • Click on 'Submit' button.
  • Verify and Click on 'Pay' button.
  • On successful validation, the following message will be displayed to the customer on the screen; "Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion."
  • A SMS containing "Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX and your IRATA reference number is XXXXXXXXXX" will be sent by INB system on your new mobile number.
  • Please visit any State Bank Group ATM, swipe your card, select the 'Services' tab and input your PIN.
  • Select 'Others' tab on the ATM screen and choose 'Internet Banking Request Approval' option.
  • Input the 10-digit reference number for approval of the request.
  • On successful completion of the process, the request (change of mobile number) will be fulfilled.
  • Upon successful validation of the OTP value and reference number, the new mobile number inputted by you will be updated in INB, CBS and ATM. A successful message in this regard will also be displayed to customer on his mobile number.
(C) Approval through Contact Centre :-
  • Click the radio button against the option 'Approval through Contact Centre'.
  • Click on 'Proceed' button.
  • Select the account by clicking the radio button, for which you possess the debit card.
  • Click on 'Proceed' button.
  • In the next screen the ATM cards associated with the selected account will be displayed.
  • Select the ATM card and click on 'Proceed' button.
  • In the next screen, State Bank of India's Payment Gateway will be displayed.
  • Enter the card details (card number, valid thru/Expiry Date, Cardholder's Name, PIN and the characters visible in the box).
  • Click on 'Submit' button.
  • Verify the information and Click on 'Pay' button.
  • On successful validation, the following message will be displayed to the customer on the screen; "Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion."
  • A SMS containing "Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX" will be sent by INB system on the new mobile number.
  • Bank's Contact Center person will call you within next 3 working days on your new mobile number only.
  • Kindly ask for the reference number from Contact Center person before sharing your personal details.
  • Kindly do not share reference number with anybody.
  • Contact Center will verify your identity over call by asking certain information.
  • On successful verification of information, the new mobile number inputted by you will be copied in INB, CBS and ATM. A successful message in this regard will also be sent to you on your new mobile number.

STEP-1 Go to www.onlinesbi.com and login with your username and password.
STEP-2 Go to My account & Profile > Profile > Personal Detail/Mobile.
You can also read it here in detail with pics How to Change Mobile Number in SBI Online
STEP-3 Now you have to enter your profile password.
STEP-4 On the next screen Name, Email ID, Mobile no. will be displayed. You have to click the link Change Mobile Number Domestic only (Through OTP/ATM/Contact Centre )
STEP-5 On the next screen you have to Enter New Mobile twice and click Submit.
STEP-6 Now for approving your updated mobile no, you have to select anyone from Three different options.
  • By OTP on both the Mobile Number ( You will get OTP on both Old and New mobile no, and send a SMS from both mobile numbers. )
  • IRATA : Internet Banking Request Approval through ATM ( If you do not have your old mobile no. )
  • Approval through Contact Centre
Note:- Procedure is same for all three options up until card detail.
After you click on proceed Your bank accounts will be shown (if you have more then one account select one ) > Then on next screen ATM card ( Both active and inactive ) associated with your selected account will be displayed. Select the card and Proceed.
Enter your card details. and proceed. Verify your Card detail and click on Pay.
By OTP on both the Mobile Number
You will get OTP and a Reference no on both old and new mobile no. Now you need to send SMS within 4 hrs from both Mobile numbers to 567676 in this format :-
ACTIVATE <8 digit OTP value> <13 digit reference number>
Thats it, your new mobile no will be updated immediately. A successful message will also displayed on your mobile number.
IRATA : Internet Banking Request Approval through ATM
After entering your card details and click on pay this message will be displayed on your screen:-
“Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion.”
A SMS containing “Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX and your IRATA reference number is XXXXXXXXXX” will be sent by INB system on your new mobile number.
Visit any SBI ATM, swipe your card > Select Service Tab > enter your PIN. >Other > Internet Banking Request Approval
Enter 10 digit reference no that you received by SMS. On successful completion of the process your mobile no will change. Then A successful message will also displayed on your mobile number.
Approval through Contact Centre
After entering your card details and click on pay this message will be displayed on your screen:-
“Thanks for registering mobile number with us. The status of your request is pending. Kindly complete the registration process according to the option selected by you. Click here to see the guidelines for process completion.”
A SMS containing “Reference No. for Change/Update mobile number is : UMXXXXXXXXXXX” will be sent by INB system on the new mobile number.
Bank’s Contact Centre person will call you within 3 working days on your new mobile no. Keep in mind Before sharing any personal details Kindly ask for the reference number from Contact Center person ( This way you will know that the caller is really from SBI ) Do not share your Reference No with anyone. Contact Center will verify your identity over call by asking certain information. On successful completion of the process your mobile no will change.


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